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Shipping & Delivery Guidelines

Last Updated: September 14, 2026

Thank you for visiting egvja.shop. We strive to ensure all customer orders are handled with care and delivered reliably. Please review our fulfillment procedures, payment terms, and delivery schedules below before completing checkout.

1. Delivery Destinations

  • We fulfill and transport orders exclusively within the Czech Republic.

  • If your delivery location is outside our supported territory, we are unable to accept or process your order.

2. Shipping Methods & Settlement Terms

  • We operate strictly on a Cash on Delivery (COD) model. We currently do not support credit cards, digital wallets, bank transfers, or any advance online payment options. Full payment must be remitted in cash directly to the carrier upon physical handover of the parcel.

  • Shipping Tier: Standard Shipping (Free)

  • Logistics Partners: Deliveries are handled by trusted carriers—including DPD, PPL, Česká pošta, and regional postal networks—depending on destination coverage.

3. Order Preparation & Processing

  • Orders enter processing immediately after order details and recipient telephone numbers are verified.

  • Standard handling and packaging require 1 to 3 business days.

  • Submissions received on weekends or official public holidays will begin processing on the following business day. Handling times may experience slight extensions during peak shopping periods.

4. Estimated Delivery Schedule

Operational fulfillment timelines within our supported region are as follows:

  • Order Processing Window: 1–3 Business Days

  • Logistics Transit Duration: 3–7 Business Days

  • Estimated Total Delivery: 4–10 Business Days

  • Note: All delivery intervals are operational estimates and may vary based on local postal routing, weather conditions, or unforeseen events.

5. Parcel Tracking

A shipping confirmation email with tracking details (where available) will be issued once your order leaves our facility. Please allow 24 to 72 hours for initial tracking scans to appear in the carrier's digital portal. If your status remains unverified after this period, reach out to our support team.

6. Unforeseen Delivery Delays

While we make every effort to ensure prompt delivery, transit times may occasionally be affected by factors beyond our reasonable control, such as adverse weather conditions, regional or national public holidays, ground transportation bottlenecks, or force majeure events.

7. Order Modifications, Cancellations & Return Rights

  • Prior to Handover: Address updates or order cancellations can only be requested during the 1–3 business day processing window. Once packing begins, modifications cannot be guaranteed.

  • In-Transit Consignments: Once dispatched, orders cannot be redirected, amended, or canceled while in transit.

  • 14-Day Return Right: In accordance with our Returns & Refund Policy, you retain the right to request a return within 14 calendar days from the date of delivery. If you choose not to keep the product upon delivery, please accept the parcel, hand the COD cash to the courier, and contact us to arrange an authorized return and refund.

8. Shipping Fees, Customs & Duties

We provide Free Standard Shipping on all orders, with no hidden delivery fees applied at checkout. Applicable taxes are included where required, and no unexpected clearance fees apply under normal circumstances.

9. Customer Delivery Responsibilities

To ensure successful parcel delivery, customers are responsible for providing an accurate, complete, and reachable shipping address, ensuring an authorized recipient is present to receive the parcel, and having the exact payable cash ready for the courier agent upon arrival.

10. Logistics Support Desk

For inquiries regarding your delivery, tracking status, or shipping policies, please contact:

  • Store Identifier: egvja.shop

  • Customer Support Email: m01226176224@gmail.com

  • Supported Delivery Scope: Czech Republic